Open the Legal terms before account access
Our Legal position starts with the rules that apply to your account, location and payment activity. Access is provided where local law permits, and eligibility depends on local law rather than on a general promise of availability. We may ask you to complete phone verification before
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account access, confirm that a wallet belongs to you, and review a withdrawal before it is released. DANA, OVO, GoPay and QRIS are shown as payment context only; your bank transfer or virtual account record must match the account details supplied. We can update wording when
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operational or legal requirements change, with the current version kept on this page. If you disagree with a decision, contact us with your account identifier, payment receipt and the relevant date so we can trace the case.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.